Get in touch

<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> Email

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Education

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> UDEMY

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> YouTube

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Pluralsight

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Hobbies

Electronics

Video games

Photography

Cybersecurity

About Me

A tech-minded problem solver who loves building, breaking, and fixing things that live on servers. I’m currently working in Tier 1 tech support, where I help people untangle issues, keep systems running smoothly, and learn from every ticket that crosses my screen.

<aside> <img src="/icons/link_gray.svg" alt="/icons/link_gray.svg" width="40px" /> https://cizinn.com/

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My Skills

Services

Tools

Work Experience

<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Configuration (Config) Technician Wiwynn (March 2026 - Till Now)

Managed incoming support requests through SolarWinds ticketing system, prioritizing and resolving end-user issues.
Performed password resets and account administration in Active Directory (AD) and Microsoft Entra.
Delivered remote technical assistance via ScreenConnect to resolve hardware, software, and access issues.
Troubleshot Wi-Fi connectivity, Adobe Creative Suite, and Microsoft 365 application problems.
Supported onboarding and terminations by ensuring accurate user access, security compliance, and documentation. </aside>

<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Tier 1 Help desk support Southwest Human Development (May 2025 - Feb 2026)

Managed incoming support requests through SolarWinds ticketing system, prioritizing and resolving end-user issues.
Performed password resets and account administration in Active Directory (AD) and Microsoft Entra.
Delivered remote technical assistance via ScreenConnect to resolve hardware, software, and access issues.
Troubleshot Wi-Fi connectivity, Adobe Creative Suite, and Microsoft 365 application problems.
Supported onboarding and terminations by ensuring accurate user access, security compliance, and documentation. </aside>

Projects

Portfolio Items